Setting up a mobile email client for Convergence Toulouse is not just about entering an address and a password. The blockage often occurs well before the server settings stage, at the level of the initial password that has never been changed on MA-MAMIA.
MA-MAMIA Password: The Prerequisite That Blocks Convergence Toulouse on Mobile
We regularly observe colleagues entering correct IMAP settings and still receiving an authentication error. The cause is almost always the same: the temporary password has not been changed on MA-MAMIA.
You may also like : Optimizing Your Digital Routine: How to Effectively Manage Your Academic Emails
The MA-MAMIA platform (accessible at mamamia.ac-toulouse.fr/modification) requires a change of the temporary password before any connection to Convergence. As long as this step is not validated, access remains locked, even through a perfectly configured mobile client. No explicit error message indicates this blockage on Android or iOS mail applications: the connection fails silently.
To ensure a functional access to Convergence Toulouse on the first attempt, we recommend going through MA-MAMIA from a browser (computer or mobile) and setting a permanent password before even opening the phone’s mail application.
You may also like : How to Access the ENT Angers University: Simple Steps for Students
IMAP and SMTP Settings for Toulouse Academic Email
The servers of the Toulouse academy do not use the same addresses as other academies. Copying a tutorial meant for Besançon or Créteil will result in failure. Here are the exact settings to enter for Convergence Toulouse:
- Incoming IMAP Server: mail.ac-toulouse.fr, port 993, SSL encryption enabled
- Outgoing SMTP Server: mail.ac-toulouse.fr, port 465, SSL encryption (not STARTTLS)
- Username: the full address in the format [email protected]
- Password: the one set via MA-MAMIA (not the temporary password)
The most common trap on Android concerns the encryption of the outgoing server. Some clients default to STARTTLS instead of SSL. This choice causes a silent blockage: no error message appears, but the emails do not send. SSL must be manually forced on port 465.
On iOS, the native Mail app generally handles SSL negotiation correctly in most cases, provided you choose “Other” as the provider when adding the account (and not Exchange or Google).
Configuration on Android: The Screens That Cause Problems
The Gmail app integrated into Android accepts third-party IMAP accounts, but its configuration interface varies depending on the version of Android and the manufacturer’s overlay. The overall process remains stable, however.
From Gmail, tap the Settings menu, then “Add Account,” and select “Other.” Enter the full academic address. The app sometimes attempts an automatic server detection, which systematically fails for the Toulouse academy. You need to switch to manual configuration.
It is on the manual configuration screen that the SSL/STARTTLS choice appears. Select IMAP, then enter mail.ac-toulouse.fr as the incoming server with port 993. For the outgoing server, enter the same address with port 465 and select SSL/TLS, not STARTTLS.
Alternative clients like FairEmail or K-9 Mail offer more control over connection settings. They allow you to force the encryption type unambiguously, which avoids the silent blockage described above.
Academic Email Configuration on iPhone and iPad
On iOS, the path goes through Settings, then Mail, then Accounts, then Add Account. Choose “Other” among the provided providers.
The fields to complete:
- Name: your first and last name (displayed as the sender)
- Address: [email protected]
- Password: the one changed on MA-MAMIA
- Description: free text, for example “Académie Toulouse”
After validation, iOS requests the server settings. Enter mail.ac-toulouse.fr for both fields (incoming and outgoing). The system usually detects port 993 for IMAP and switches to SSL automatically. Nevertheless, check that SSL encryption is indeed active on the outgoing server, port 465.
The expected username is the full email address, not a short identifier like “pdupont.” This particularity differs from some academies that accept the NUMEN login or the short format.
Folder Synchronization on Convergence
By default, iOS only synchronizes the inbox. To retrieve the “Sent,” “Drafts,” and any subfolders created in the Convergence webmail, access the account settings after its creation, then activate IMAP synchronization for each folder individually. On Android, Gmail automatically synchronizes all visible IMAP folders on the server side.
Resolving Recurring Connection Errors to Convergence Toulouse
An expired password on the MA-MAMIA side causes a sudden disconnection of the account on mobile, without a clear notification. The first check to perform in case of sudden loss of access is always to test the connection from the Convergence webmail (messagerie.ac-toulouse.fr) in a browser.
If the webmail works but the mobile client does not, the problem lies in the local settings. Deleting the account from the phone and recreating it properly is often quicker than trying to find which field has been altered by a system update.
Major updates to Android and iOS sometimes reset the encryption preferences of third-party IMAP accounts. After each system update, checking that port 465 and SSL encryption are still active on the outgoing server remains a useful reflex to avoid interruptions in sending academic messages.